Refund policy
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date your item is delivered.
We want you to be completely happy with your purchase. That’s why we offer a risk-free 30-day return policy on all eligible items. Or if you’re not satisfied for any reason, you may return your item within 30 days of delivery for a refund or exchange — no hard feelings.
Return Shipping Responsibility
We do not provide prepaid return labels unless the item arrived damaged or defective. Then we will cover it at no cost to you and ship a replacement, please let us know.
Damaged or Incorrect Items
Received the wrong item? Something arrived damaged? We’re here to help.
If your order arrives damaged or you received the wrong item, please email us at ask@kiyro.co
Within 30 days of delivery. Include:
-Your order number
-Photos of the product(s) received
-A photo of the packaging
Once we verify the issue, we’ll send out a replacement free of charge (as long as the item is in stock).
Refund Process
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow:
Refund processing time: 3-7 business days
You’ll receive a confirmation email as soon as your refund is issued.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome. If approved, your refund will be issued automatically to your original payment method within 2-3 business days business days. Additional time may be needed by your bank or credit card company to process and post the refund. If it has been more than 7 business days since your refund was approved and you haven’t received it, please contact us.
Final Notes
We do not accept returns for buyer’s remorse (such as changed minds or finding a lower price), unauthorized returns (items sent back without prior approval), or sale items and gift cards. If you're unable to return an item due to these reasons, we kindly suggest gifting it to a friend or family member.
By placing an order with kiyro.co, you agree to this return policy. We do not accept returns for reasons such as changing your mind, ordering the wrong item or size without contacting us, or finding the item elsewhere at a lower price.
We aim to deliver all orders within 3-11 business days or less from the date of shipment. In rare cases where delays occur due to customs, weather, or carrier issues, we ask for your patience and understanding. If your order hasn’t arrived within 12 business days, please email ask@kiyro.co so we can review your case and work toward a resolution, which may include a replacement or refund depending on the situation.